-When ordering, full payment is required to secure all orders. As each bouquet is custom made and materials are purchased specifically for your order, 50% of the total service amount remains non-refundable under any circumstances. The remaining 50% may be issued as store credit unless the client cancels the order within 48 hours of the scheduled pickup or delivery time which no refund will be given. Store credit is the only form of refund that will be issued unless an issue occurs on my end.

-Cancellations made with 48 hours or less notice are non-refundable. The full service amount will be retained and no store credit will be offered.

-LAST-MINUTE ORDERS: Any order placed with less than 48 hours’ notice is considered a last-minute order. Full payment is required at the time of booking and is non-refundable under any circumstances and will incur a fee of $25.00+(May vary on holidays)

-Clients may request preferred colors (wrappings, ribbon, rose color); however, exact shades are not guaranteed unless booked with at least one week’s notice. If my supplier does not have the requested color, substitutions will be made.

-LATE FEE POLICY: A 15-minute grace period is given to all customers. After 15 minutes, a $10.00 late fee will apply, plus $5.00 for every additional 10 minutes you are late. (Late fees do not apply if a different pickup time is confirmed after your confirmation is sent.)

-The latest pick up is 5:00 P.M. If you are not present by the last time, your bouquet will be rescheduled to my earliest convenience, and an additional fee will apply.

-NO CASH ACCEPTED.

PICK UP AND DELIVERY:

-Please understand the time you select at booking is NOT your guaranteed pickup time. I will always message to confirm an exact time.

-Business Hours:

Monday: Closed

Wednesday: 12:00 PM – 2:00 PM

Tuesday & Thursday: 2:00 PM – 5:00 PM

Friday & Saturday: 12:00 PM – 5:00 PM

Sunday: 12:00 PM – 3:00 PM

-Delivery is available within a 45-minute radius of 30009 only.

-Delivery times cannot be guaranteed

-NO DELIVERIES ON SUNDAYS.

-Delivery orders require a $30.00 delivery fee (must be selected as an add-on at checkout).

-Deliveries include a 10-minute wait period. If the delivery cannot be completed due to access issues, inability to contact the recipient, or unavailability, the delivery will be forfeited, converted to pickup at my earliest convenience, and an additional $35.00 fee will apply.

-All orders must be paid in full at the time of booking. Orders will not be secured or prepared without full payment.

-Please review your bouquet at pickup. Any minor adjustments must be requested at that time. Once the bouquet leaves my possession, no changes, refunds, or adjustments will be offered.

-Pickup times outside of listed business hours will require an additional fee.

-Please arrive on time for your scheduled pickup.

-Delivery times are not guaranteed due to traffic or unforeseen delays, but all deliveries will be completed within a reasonable timeframe.

BOOKING AND RESCHEDULING:

-Custom colors require at least one week’s notice to ensure availability. Please note that all color adjustments are completed using professional floral spray paint, which may vary slightly in shade or finish depending on the flower type.

-Rescheduling 2 days or more after your original pickup or delivery date will result in a repurchasing fee, as flowers are perishable and purchased specifically for your order.

-Scheduling Conflicts & Availability: Failure to pick up or receive an order due to client scheduling conflicts, availability issues, or personal circumstances does not qualify for a refund or credit. Rescheduling will be the only solution offered.

-Business Emergencies & Health-Related Rescheduling: In the event of illness, emergency, or unforeseen circumstances affecting my ability to fulfill an order as scheduled, the only available resolution will be rescheduling. Refunds will not be issued. Store credit is the only form of refund that may be offered and only in the rare case that rescheduling isn’t an option for the client.

-Please be INTENTIONAL when booking and ensure all services and add-ons are included (bouquets, delivery, add-ons, etc.). Once booked, changes cannot be guaranteed after a certain period of time. If you have questions, DM PRIOR TO BOOKING.

-Orders will be fulfilled as placed, what you pay for at the time of booking is what will be made. (Only exception is if you reach out within a reasonable timely manner to add or take off something from your order.)

-Inspiration photos from other florists are used for reference only. While I strive to capture the overall style and feel, exact replication is not guaranteed.

-Harassment or Disrespectful Communication: Any form of harassment, intimidation, excessive messaging, or disrespectful communication may result in order cancellation without refund, refusal of service, and future booking restrictions.

-If an issue occurs on my end, store credit may be offered at my discretion. Cash refunds will not be issued.

-Refunds on add on items will only be issued in the rare event that a required item is unavailable due to lack of stock and no suitable substitution can be made.

-ALL SALES ARE FINAL once the bouquet is made. No refunds will be issued under any circumstances.

Orders require a minimum 2-day notice. To guarantee specific colors for your order, please place your order 5–7 days in advance.

Same-day or next-day orders are subject to availability. The full amount is due at the time of booking and is non-refundable, regardless of circumstances.

Full Payment is required when booking! Full Payments can be paid through Zelle, Cash App, or Apple Pay.

50% remains non-refundable of the service and the other 50% will be refunded as store credit (NO CASH REFUNDS). If you cancel within 48 hours of your pick up/delivery date the full amount will be retained.

Order changes are subject to approval and must be requested at least 72 hours before your scheduled pickup or delivery. Additional charges may apply.

If you would like to request a change, please notify me immediately after booking. Changes are not guaranteed and must be approved before being fulfilled.

Yes. Delivery is available within a 30-mile radius of 30009 for a $25.00 delivery fee.

A 15-minute grace period is provided. After that, a $10 late fee will be applied. Every additional 10 minutes will incur a $5 fee.
The latest pickup time is 5:00 PM. If the order is not picked up by this time, it will be moved to my earliest convenience and will require an additional rescheduling fee.

Yes. Custom colors (such as green, blue, black, etc.) must be added at checkout and require a minimum of 7 days’ notice.

All sales are FINAL and store credit will only be issued if cancellation is before the 48hr window. If there are any issues on my end, store credit may be offered at my discretion. No CASH refunds will be issued unless an item is unavailable due to lack of stock.

In the event of severe weather, emergencies, or circumstances beyond my control, pickups and deliveries may be delayed or rescheduled. Client safety is a priority, and updates will be communicated as soon as possible.

All order-related questions should be communicated through Instagram @Flowersbykristiana_ or you can email me at Flowersbykristiana@gmail.com. Please allow reasonable response time, especially during high-volume periods.

No. The time selected at booking is not a guaranteed pickup time. Your order will be ready within the selected time slot, and I will reach out to confirm the exact pickup time once your bouquet is completed.

Business hours are as follows:

• Monday- closed

• Tuesday & Thursday: 2:00 PM – 5:00 PM

• Wednesday: 12:00 PM – 2:30 PM

• Friday & Saturday: 12:00 P.M. - 5:00 P.M

• Sunday: 12:00 P.M. - 3:00 P.M.

  • Delivery is not available on Sundays.