Policies, Terms & Agreement

By placing an order and submitting payment, clients acknowledge and agree to the following policies.

1. PAYMENT, CANCELLATIONS & STORE CREDIT

• Full payment is required to secure all orders. An order or date is not confirmed until payment has been received.

• Because each bouquet is custom-made and materials are purchased specifically for each order, 50% of the total order amount is non-refundable under all circumstances.

• Cancellations made more than 72 hours before the scheduled pickup or delivery may receive the remaining 50% as store credit only.

• Cancellations made within 72 hours of the scheduled pickup or delivery are fully non-refundable and will not receive store credit.

• All sales are final once the bouquet has been made.

• No cash is accepted.

2. UNPAID BOOKINGS

• Payment is due immediately after booking unless another arrangement has been approved by Flowers by Kristiana.

• Unpaid bookings do not secure a date and may be canceled so the date can remain available to paying clients.

• If a client fails to submit payment and ignores payment reminders, the booking will be canceled.

• Clients who repeatedly reserve dates without payment or ignore payment communications may be restricted from future bookings.

3. RUSH, NEXT-DAY & SAME-DAY ORDERS

• Orders placed with less than 72 hours’ notice are subject to a $25 rush fee.

• Next-day and same-day orders are subject to a $50 rush fee instead of the standard $25 rush fee.

• Rush orders are accepted only when availability permits.

• Rush fees may increase during holidays and other high-volume periods.

• Rush, next-day, and same-day orders require full payment and are non-refundable.

• Specific flowers, colors, wrapping, accessories, or add-ons cannot be guaranteed for rush orders due to limited sourcing time.

4. ORDER DETAILS, CUSTOMIZATION & CHANGES

• Please be intentional when booking and make sure all desired services and add-ons are included before submitting your order.

• Orders are fulfilled according to what was selected and paid for at the time of booking.

• Items shown in an inspiration photo are not automatically included. Only items specifically selected, discussed, invoiced, and paid for will be included.

• Inspiration photos from Flowers by Kristiana or other florists are used for reference only. Exact replication is not guaranteed.

• Changes after booking are not guaranteed and are subject to availability. Any additional items must be paid for before they are added.

• Removing an item after materials have been purchased or production has begun does not guarantee a refund or credit.

• Clients may request preferred flower, wrapping, ribbon, and accessory colors; however, exact shades are not guaranteed.

• Custom or specialty colors require at least seven days’ notice.

• Professional floral spray may be used to achieve certain custom colors. Slight variations in shade or finish are normal.

• If a requested flower, color, wrapping, or accessory is unavailable, a reasonable substitution may be made while maintaining the overall design and value of the order.

5. PICKUP & BUSINESS HOURS

Business Hours:
Tuesday–Saturday: 12:00 P.M.–5:00 P.M.
Sunday & Monday: Closed

• The time selected during booking is a preferred time and is not a guaranteed pickup time. Flowers by Kristiana will confirm the final pickup time.

• Pickup outside of regular business hours is not guaranteed and may require an additional accommodation fee.

• Once a pickup time is confirmed, clients are expected to arrive within that timeframe.

• Please do not arrive early, late, or at an unconfirmed time without approval.

6. LATE & MISSED PICKUPS

• A 15-minute grace period is provided for confirmed pickup times.

• After 15 minutes, a $10 late fee applies, plus $5 for every additional 10 minutes.

• Late fees do not apply when a different pickup time has been approved in advance.

• Saying you are “on the way” does not extend your confirmed pickup time unless a different time is specifically approved.

• The latest pickup time is 5:00 P.M. Flowers by Kristiana is not required to remain available past business hours because of a late arrival.

• Missed pickups will be rescheduled according to Flowers by Kristiana’s earliest availability, and an additional accommodation/rescheduling fee may apply.

• Multiple pickup-time changes are not guaranteed.

• A missed pickup, work conflict, transportation issue, personal circumstance, change of plans, or other client scheduling conflict does not qualify for a refund or store credit.

• Canceling after missing a confirmed pickup does not qualify the order for a refund or store credit. If the bouquet was completed and available as scheduled, the order is considered fulfilled on Flowers by Kristiana’s end.

• Repeated missed pickups, last-minute time changes, or no-shows may result in future booking restrictions.

7. RESCHEDULING

• Rescheduling requests must be made as early as possible and are subject to availability.

• Once a new pickup or delivery time is confirmed, that becomes the client’s new scheduled time.

• Rescheduling an order two or more days after the original fulfillment date may require a repurchasing fee because flowers are perishable and purchased specifically for the original date.

• Flowers by Kristiana is not responsible for delays caused by late client responses, incomplete information, failure to make required decisions, or client scheduling conflicts.

8. THIRD-PARTY PICKUPS

• Flowers by Kristiana must be notified in advance if someone other than the client will be picking up an order.

• The client must provide the authorized person’s name and make sure they have the correct pickup time and instructions.

• Flowers by Kristiana may refuse to release an order to an unauthorized person.

• Once an order is released to the client or their authorized pickup person, it is considered successfully received.

9. DELIVERY

• Local delivery is available within the listed delivery radius for a $30 delivery fee and must be selected at checkout.

• Delivery times are estimates and cannot be guaranteed due to traffic, weather, previous deliveries, building access, or other unforeseen delays.

• Delivery attempts include a maximum 10-minute wait period.

• Clients are responsible for providing the correct address, apartment/unit number, gate code, recipient information, and any necessary access instructions.

• If delivery cannot be completed because the recipient is unavailable, Flowers by Kristiana cannot contact the client/recipient, access cannot be obtained, or incorrect/incomplete information was provided, the order will be converted to pickup at Flowers by Kristiana’s earliest availability.

• If another delivery attempt is requested and accepted, an additional $35 delivery fee will apply.

10. ORDER INSPECTION & FLOWER CARE

1. Please inspect your bouquet at pickup. Any reasonable minor adjustments must be requested before leaving with the order.

2. Once the bouquet leaves Flowers by Kristiana’s possession, no design changes or adjustments are guaranteed.

3. Flowers are natural and perishable products. Variations in size, shape, openness, texture, and appearance are normal.

Flowers by Kristiana is not responsible for damage caused after pickup or successful delivery due to improper transportation, handling, heat/cold exposure, lack of water, being left in a vehicle, or improper care.

11.BUSINESS EMERGENCIES & WEATHER DISRUPTIONS

• If illness, an emergency, severe weather, unsafe travel conditions, power outages, or other unforeseen circumstances prevent Flowers by Kristiana from safely fulfilling an order as scheduled, affected orders will be rescheduled.

• Payments will remain applied to the original order. These disruptions are eligible for rescheduling only; refunds and store credit will not be issued.

• Clients will be notified as soon as possible. A new pickup or delivery date will be arranged with the client, subject to availability and safe operating conditions.

12. ADD-ONS & UNAVAILABLE ITEMS

• Add-ons are non-refundable once purchased or customized for an order.

• If an add-on becomes unavailable and a suitable substitution cannot be provided, store credit may be issued for the unavailable item.

• Substitutions of comparable style or value may be offered when appropriate.

13. COMMUNICATION, CLIENT CONDUCT & REFUSAL OF SERVICE

• Respectful communication is required at all times.

• Harassment, hateful or discriminatory remarks, rude or abusive communication, threats, intimidation, excessive messaging/calling, or other disrespectful behavior toward Flowers by Kristiana will not be tolerated.

• Flowers by Kristiana reserves the right to immediately discontinue communication, cancel an active order without refund, refuse service, and/or permanently restrict future bookings when client behavior becomes harassing, hateful, threatening, abusive, fraudulent, or otherwise inappropriate.

• Flowers by Kristiana is not required to repeatedly rearrange existing orders, appointments, or business operations to accommodate missed pickup times or last-minute client scheduling changes.

• Repeated policy violations, fraudulent activity, misuse of the booking system, or repeated unpaid bookings may also result in refusal of future service.

14. PAYMENT DISPUTES

• Clients are encouraged to contact Flowers by Kristiana directly regarding legitimate order concerns before initiating a payment dispute.

• A payment dispute does not automatically override the policies agreed to at booking.

• Flowers by Kristiana may provide booking confirmations, invoices, policy acceptance, client communications, photographs, and fulfillment records when responding to a payment dispute.

• Fraudulent or abusive payment disputes may result in permanent refusal of future service.

POLICY ACCEPTANCE

By submitting payment, the client confirms that they have reviewed and agreed to Flowers by Kristiana’s Policies, Terms & Agreement.

Clients are responsible for reviewing their order selections, date, pickup/delivery information, and policies before submitting payment.