Orders require a minimum 2-day notice. To guarantee specific colors for your order, please place your order 5–7 days in advance.

Yes. A 50% non-refundable deposit is required at checkout to secure your booking. The remaining balance must be paid in full before fulfillment.

No. Once the deposit is paid, it is non-refundable regardless of when the order is placed, due to the perishable nature of flowers and materials purchased for your order.

Order changes are subject to approval and must be requested at least 72 hours before your scheduled pickup or delivery. Additional charges may apply.

If you would like to request a change, please notify me immediately after booking. Changes are not guaranteed and must be approved before being fulfilled.

Same-day or next-day orders are subject to availability. The full amount is due at the time of booking and is non-refundable, regardless of circumstances.

Yes. Delivery is available within a 30-mile radius of 30009 for a $25.00 delivery fee.

A 15-minute grace period is provided. After that, a $10 late fee will be applied. Every additional 10 minutes will incur a $5 fee.
The latest pickup time is 5:00 PM. If the order is not picked up by this time, it will be moved to my earliest convenience and will require an additional rescheduling fee.

Yes. Custom colors (such as green, blue, black, etc.) must be added at checkout and require a minimum of 7 days’ notice.

All sales are final once the bouquet has been made. If there are any issues on my end, store credit may be offered at my discretion. No refunds will be issued unless an item is unavailable due to lack of stock.

In the event of severe weather, emergencies, or circumstances beyond my control, pickups and deliveries may be delayed or rescheduled. Client safety is a priority, and updates will be communicated as soon as possible.

All order-related questions should be communicated through Instagram @Flowersbykristiana_ or you can email me at Flowersbykristiana@gmail.com. Please allow reasonable response time, especially during high-volume periods.

The remaining balance is due 24 hours before your scheduled service. If the card on file declines, an invoice will be sent. If the invoice is not paid by the required time, the order is subject to cancellation, and the bouquet may not be fulfilled.

No. The time selected at booking is not a guaranteed pickup time. Your order will be ready within the selected time slot, and I will reach out to confirm the exact pickup time once your bouquet is completed.

Business hours are as follows:

• Monday & Wednesday: 12:00 PM – 2:30 PM

• Tuesday & Thursday: 2:00 PM – 5:00 PM

• Friday & Saturday: 12:00 P.M. - 5:00 P.M

• Sunday: 12:00 P.M. - 3:00 P.M.

• • Delivery is not available on Sundays.